How to Upgrade Screen (HMI) and Controller (DSP) Firmware via Laser Maker V2.3.2

How to Upgrade Screen (HMI) and Controller (DSP) Firmware via Laser Maker V2.3.2

Preface

This guide provides step-by-step instructions on how to upgrade the firmware of your TITAN laser machine using Laser Maker V2.3.2.

Notes
Please note that versions prior to Laser Maker V2.3.2 do not support firmware upgrades. 
Before proceeding, verify your software version to prevent unexpected errors.

1. Preparation

Establish Communication: Ensure that Laser Maker is successfully connected to your TITAN machine and shows an "Connected" status.

  1. How to connect your TITAN machine: TITAN Connection Method
  2. How to connect your Bolt machine: Bolt Connection Method
  3. Obtaining Firmware: To get the necessary firmware files for update, please reach out to your technical support team.

2. Important Notes

2.1. Firmware Upgrade Order

First: Upgrade the HMI (Touch Screen) firmware.

Second: Wait for the HMI upgrade to complete, then proceed to upgrade the Main Controller firmware.


2.2. Handling Upgrade Failures

After the HMI upgrade is complete, do not restart the machine immediately.
Wait until the controller upgrade is finished before restarting.

If the panel shows "Upgrade failed" during the process, or the software shows "Import failed," please redo the HMI or controller upgrade.  


2.3. Firmware Version Display

After the firmware upgrade is successful, you can check the upgraded firmware version on the control panel via Menu > System Info after restarting the machine.

In the Laser Maker software, you may need to re-enter the Vendor Setting interface and click "Read" to refresh and display the correct firmware version; otherwise, it will still show the version before the upgrade.  


3. Upgrade Guide

Please follow the specific paths and sequences below:

Firmware Upgrade Tutorial Video: How to use Laser Maker to upgrade the firmware.

  1. Access Vendor Setting

Navigate to Settings > Vendor Setting in the top menu.



  1. Enter Password

Input the password: TL9501.



  1. Read Parameters

Click the Read button first to load the machine's current parameters.


  1. Locate Upgrade Menu

Go to the System tab, then find HMI Upgrade and Firmware Upgrade.



  1. Firmware Update
Alert
Please upgrade the HMI first, then upgrade the controller.

After clicking "HMI Upgrade," the control panel will display "Upgrading, Please wait...". If the upgrade is successful, the panel will show a "Upgrde successful".
If it fails, it will display "Upgrade failed! Please press the <Close> key to try again." In this case, you need to click "HMI Upgrade" again in the Laser Maker software to retry the HMI upgrade.  



HMI upgrade in progress

HMI upgrade successful

HMI upgrade failed


After the HMI upgrade is complete, do not restart the machine. 

Please click "Firmware Upgrade" in the software to upgrade the controller.
If the upgrade fails, click "Firmware Upgrade" again to re-upgrade.


Controller upgrade in progress

Controller upgrade successful

Controller upgrade failed


  1. Check firmware information

After the controller upgrade is successful, please restart the machine, then go to Menu > System Info on the panel to check if the firmware has been upgraded successfully.  



In the Laser Maker software, after the firmware upgrade, if the direct "Read" does not show the new firmware info, you may need to re-enter the Vendor Setting interface and read the parameters to display the machine's current firmware version.
  

4. Still need help?

For specific technical questions or help requests, please open a Ticket with picture or video, so our Support team can assist you ASAP.

For the information provided in the ticket, please refer to this link：

Help Tech Support Troubleshoot Faster


End.

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