Problem description

A "Communication Error" occurs when sending the file to the machine. Which means the machine and software are not connected successfully.

In LightBurn：

In Lightburn, it will show "File transfer failed".

In RDWorks：

Reasons

1. The procedure for connecting the machine was wrong.

Solution

If the software is LightBurn:

Please check if the bottom right corner shows "Ready".

If not, please check the link below and connect.

Link：Connecting  A Thunder Laser To LightBurn Via USB

Connecting A Thunder Laser To LightBurn Via Ethernet

If the software is RDWorks

Please check if the communication is successful.

If not, please check the link below and connect.

Link: USB connection-RDWorks

Ethernet cable connection-RDWorks

2. Unstable connection between machine and software

Solution

①Re-plug the USB/Ethernet cable and make sure it is tight.

②Replace a new USB/Ethernet cable.

AURORA series can only be connected using USB.

③Connect the USB/Ethernet cable directly to the controller.

NOVA/Bolt series：

Open the door on the right side of the machine and find the controller.

Connect directly to the PC by USB cable, bypassing the USB extension cable.

USB：

Connect directly to the PC by Ethernet cable, bypassing the Ethernet extension cable.

Ethernet：

AURORA series：

Open the door on the upper side of the machine and find the controller.

Connect directly to the PC by USB cable, bypassing the USB extension cable.

AURORA 8/AURORA 8 UV：

AURORA 8 PRO：

End.