Applies to: Aurora Series Machines equipped with the Auto-Door feature
Article Type: Advisory & Software/Firmware Update
At Thunder Laser Canada, we are committed to continuous product quality and performance improvements.
We have identified an edge-case scenario on select Aurora Series machines equipped with an automatic door. If a laser job is initiated directly from your laser control software (e.g., LightBurn or RDWorks) while the auto-door is mid-operation (still opening), the motion system may not immediately reflect the updated door status.
To address this, we have developed a firmware optimization for the AutoFocus Board to improve communication between the Auto-Door, the TL-Timer Board, and the AutoFocus Board.
Enhanced Door Status Detection: Ensures the door position is accurately tracked across every stage of the opening sequence.
Safety & Flow Control: Ensures machine processing will only commence once the door has completed its full movement cycle.
This behavior only affects a small batch of Aurora machines with the auto-door feature.
Affected Customers: Our support team is proactively reaching out to customers with identified units to provide an updated AutoFocus Board free of charge, along with step-by-step physical replacement instructions.
Unsure if your machine is affected? If you experience any delay or status mismatch when starting jobs while the auto-door is opening, please open a support ticket with your machine Serial Number.
While waiting for your firmware update or board replacement, you can avoid this behavior by following this simple best practice:
💡 Best Practice: Always allow the auto-door to complete its full opening cycle before pressing Start in LightBurn/RDWorks.
For specific technical questions or help requests, please open a Ticket with picture or video, so our Support team can assist you ASAP.
For the information provided in the ticket, please refer to this link：
Help Tech Support Troubleshoot Faster
End.