Troubleshooting & Firmware Update: Aurora Series Auto-Door Synchronization

Troubleshooting & Firmware Update: Aurora Series Auto-Door Synchronization

Applies to: Aurora Series Machines equipped with the Auto-Door feature

Article Type: Advisory & Software/Firmware Update

Overview

At Thunder Laser Canada, we are committed to continuous product quality and performance improvements.

We have identified an edge-case scenario on select Aurora Series machines equipped with an automatic door. If a laser job is initiated directly from your laser control software (e.g., LightBurn or RDWorks) while the auto-door is mid-operation (still opening), the motion system may not immediately reflect the updated door status.

To address this, we have developed a firmware optimization for the AutoFocus Board to improve communication between the Auto-Door, the TL-Timer Board, and the AutoFocus Board.

What This Update Does

  • Enhanced Door Status Detection: Ensures the door position is accurately tracked across every stage of the opening sequence.

  • Safety & Flow Control: Ensures machine processing will only commence once the door has completed its full movement cycle.

Do I Need This Update?

This behavior only affects a small batch of Aurora machines with the auto-door feature.

  • Unsure if your machine is affected? If you experience any delay or status mismatch when starting jobs while the auto-door is opening, please open a support ticket with your machine Serial Number.

While waiting for your firmware update or board replacement, you can avoid this behavior by following this simple best practice:

💡 Best Practice: Always allow the auto-door to complete its full opening cycle before pressing Start in LightBurn/RDWorks.

Still need help?

For specific technical questions or help requests, please open a Ticket with picture or video, so our Support team can assist you ASAP.

For the information provided in the ticket, please refer to this link：

Help Tech Support Troubleshoot Faster


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