Troubleshooting

Alarm message of LCD panel-Frame X/Y Slop over
Problem description: LCD panel shows the following information: Reason: 1.The size of the graphic is larger than the working area of the machine S...
Fri, 4 Jun, 2021 at 2:31 AM
Cutting problem-- Some point of the same piece of materials cannot be cut through
Reasons: 1. The needed focus is lost Wrong focus length   For standard laser head(2" lens), the focus length is 6mm, 4 inch laser head, the foc...
Fri, 4 Jun, 2021 at 2:30 AM
Alarm message of LCD panel-Water error
Problem description: LCD panel shows the following information: Reasons: 1. Water chiller(water pump)is not turned on  The switch in the red circle...
Mon, 11 Oct, 2021 at 2:17 AM
Alarm message of LCD panel--Machine protected(New type sensor)
roblem description: LCD panel shows the following information: Reasons: 1.The door with sensor not close Our machine has sensors for door protecti...
Fri, 4 Jun, 2021 at 2:35 AM
Alarm message of LCD panel--Machine protected(Old type sensor)
Question: LCD panel shows the following information: Reasons: 1. The doors with sensor are not closed Our machine has protection sensors for door (fro...
Fri, 4 Jun, 2021 at 2:38 AM
Why does the machine beep continuously
Problem description: You can hear a beep continuously that comes from the indicates light, even if the machine is rebooted. Reasons: 1. Temperature sen...
Tue, 13 Jul, 2021 at 4:34 AM
Why my U-disk can't be recognized by the machine
 Problem description: The machine cannot recognize the U-disk, and LCD panel show no U-File when you choose Read U-disk file. Reasons: 1. The U disk s...
Fri, 4 Jun, 2021 at 2:41 AM
Rotary axis attachment has a wrong cylindrical engraving/cutting size
Problem description: The engraving/cutting size is incorrect when you using the rotary attachment.  Reasons: 1. Wrong circle pulse or diameter  (1) Circ...
Tue, 31 Aug, 2021 at 9:02 PM
Why the red dot pointer not being able to come out from the laser head?
Problem description: You can not see a red dot comes out from laser head. Reasons: 1. The red dot pointer is off Locate on the Red Dot Pointer Mo...
Sun, 25 Jul, 2021 at 11:05 PM
Why the "Origin" button of LCD panel not working?
Reasons: 1. Wrong starting point is set in software Solution: select current position as starting point in softwares. RDWorks: Locate on the bottom lef...
Fri, 4 Jun, 2021 at 2:59 AM